Folio InterTel

Folio InterTel, a division of the Folio Group, offers seamless telephonic and on-site medical interpreting services designed to enhance communication between healthcare professionals and non-English-speaking patients.

Since its inception in 2010, Folio InterTel has revolutionised medical interpreting in sub-Saharan Africa, becoming a cornerstone for numerous healthcare facilities. Effective cross-cultural communication is critical in healthcare, often playing a decisive role in saving lives.

With a robust infrastructure of 100 dedicated telephone lines, Folio InterTel connects users to interpreters proficient in 39 languages, including South Africa’s 12 official languages and an extensive array of African, European, and Asian languages.

Committed to inclusivity, InterTel offers South African Sign Language (SASL) interpreters to assist Deaf patients in medical settings. When on-site SASL services are unavailable, our interpreters provide remote support via platforms like Zoom, Microsoft Teams, and WhatsApp video.

We prioritise the skill and psychological readiness of our interpreters, ensuring they are equipped to navigate sensitive medical discussions with empathy and professionalism.

Folio InterTel is dedicated to expanding its reach, with the vision of being the premier choice for medical interpreting across Africa.