OVERCOMING THE LANGUAGE BARRIER
FOLIO INTERTEL – A SUCCESS STORY IN SOUTH AFRICAN HOSPITALS AND CLINICS
LOW COST • EASY TO USE • RELIABLE • TRAINED MEDICAL INTERPRETER
• INSTANTLY ON CALL • A COMMUNICATION REVOLUTION
Folio InterTel breaks through the language barrier by means of instant telephonic interpreting – the first and only service of its kind in sub-Saharan Africa. Our aim is to help all South Africans as well as our foreign visitors to communicate effectively with medical professionals and other service providers and officials.
InterTel is a sophisticated instant telephonic interpreting service in which live interpreters can be contacted at the touch of a button in order to streamline communication between English and non-English speakers.
Launched by a division of the Folio Group in 2011, InterTel’s primary focus is to address the need for professional medical interpreting in South Africa. Teams of experienced interpreters, mother-tongue speakers of many different languages and proficient in English, are available to interpret patient-doctor conversations. Without a doubt, clarifying cross-cultural communication between patients and doctors can save lives.
Folio has grown InterTel into a formidable operation using 99 dedicated telephone lines and providing access to skilled interpreters in 39 languages. Please note, this is not an automated, computerised form of language translation. Interpreters are not in a call centre, but are situated remotely, using their own cellphones.
InterTel functions on a tried-and-tested platform, gaining the confidence of many hospitals and clinics throughout South Africa. The 11 official languages of South Africa, in addition to a further 27 African, European and Asian languages are incorporated into the InterTel service.
The Folio Group is a corporate member of IMIA (International Medical Interpreters Association), which provides training in all aspects of medical interpreting including terminology, accuracy and attitude.
We ensure that all our interpreters have the necessary psychological understanding, insight and compassion needed to assist non-English speakers in navigating sensitive conversations around personal issues regarding medical conditions or other emergencies.
A recent addition to the InterTel service is on-site interpretation for the deaf using SASL (South African Sign Language).
Access to experienced telephonic interpreters in 3 simple steps:
- Phone Folio InterTel via a mobile or landline as the conversation with a non-English speaking patient or customer is about to begin.
- Follow voice prompts to select the required language and instantly connect to a professional medical interpreter who is fluent in the chosen language.
- The patient and interpreter converse and the interpreter conveys word-for-word information to the medical professional in English.
All calls are recorded for quality purposes only. Confidentiality is paramount and is strictly maintained. There are no hidden costs and no monthly subscription fees – the customer, i.e. hospital, clinic or medical practice, is billed only for the calls that have been made.
South Africa’s own multilingual landscape, coupled with the ever-increasing number of foreign tourists, expat workers and refugees who come to South Africa, present a unique challenge when it comes to communication.
Accordingly, InterTel will soon be extended to other sectors. Instant telephonic interpretation can facilitate communication in court proceedings and at refugee centres, airports, border posts and police stations. InterTel can be rolled out to hotels, businesses and retailers throughout Southern Africa.
PLEASE CLICK HERE TO LISTEN TO A DRAMATISATION OF A TYPICAL CALL
South African languages
- SA Sign Language (SASL)
Middle Eastern & Asian languages
- Mandarin Chinese